Could someone explain the postage and packing legislation in the UK?

If there is one. I'm so confused. If a consumer wants to return an order, who pays the p %26amp; p? I was under the impression the seller does. But I've seen so many terms and conditions where we have to agree with it, (as it's often online and pages won't go any further unless you do agree), and it says the costumer will get a refund for the product LESS the p %26amp; p. So who do we go by?Could someone explain the postage and packing legislation in the UK?Trading Standards have recently hauled some retailers over the coals for this.

If a product is returned, they have to also refund the P%26amp;P.


Sorry, I'll hold my hands up on this and say I'm wrong.

If you were charged P%26amp;P for delivery, then the distance selling rules say that must be refunded also. However, where the supplier doesn't provide a free collection service (most do) the cost of returning the item is down to you and may be charged even if a refund for the goods has already been made.

http://www.oft.gov.uk/shared_oft/busines鈥?/a>Could someone explain the postage and packing legislation in the UK?
Just to make it clear: second, 'they' mean, 'sellers'.

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Could someone explain the postage and packing legislation in the UK?I always read the delivery and return information before buying anything.



Usually if you return an item because it is unwanted or you do not like it then you will have to pay the p %26amp; p, they will refund you the cost of the item less the p %26amp; p.



If an item is faulty, I always get in touch with the company and let them know of the fault, they will send you a pre-paid sticker for your parcel, you must get a proof of postage from the post office. When the company receive the parcel back in their warehouse you will get a full refund, i.e. the cost of the item plus the p %26amp; p you paid for delivery.



Catalogue (mail order) order companies usually deliver free and collect unwanted items without charge, but they charge more for the goods than you would pay in the stores, so it is swings and roundabouts.



The rule of thumb is always, always get proof of posting, and if the item is expensive, pay extra for a 'to be signed for' receipt, this ensures that you have proof of the parcel being received by the company and then there is no argument about you receiving your money back.



So, always check the companies rules and regulations regarding returns etc. It is worth it in the long run.Could someone explain the postage and packing legislation in the UK?
You must check the details, sometimes it will depend on whether it arrived damaged then You should contact the company explaining the circumstances. If you have changed your mind on the item and it was sent to you in good faith then you should pay.

Catalogue often use courier services and sometimes they incorporate the cost because of bad fitting clothes.

Just read the small print when you buy online you usually pay the cost of p %26amp; P and also for returning goods.

If you don't agree the term and conditions shop somewhere else.Could someone explain the postage and packing legislation in the UK?The seller is at liberty to make you pay for the p%26amp;p if they want to - it deters people ordering things and returning them without having had any intention to buy the item. For example I worked with someone who regularly ordered clothes and shoes from catalogues and wore them for a night out and then sent them back because she didn't want to fork out to buy them and she could send them back post free. The catalogue companies and on-line retailers have got wise to this scam (it is technically fraud but impossible to prevent) and so now tend to charge p%26amp;p for returning goods to deter people from doing this.



There is no regulation on this and no government intervention as it is a free market. Some companies want to protect their investment in their stock by charging p%26amp;p for returns and for others it isn't a big deal and they don't charge.Could someone explain the postage and packing legislation in the UK?
I believe it depends on the online shop, why should the seller pay p%26amp;p if the customer just doesn't like the product?

I don't think there is a law about it, it's just the individual terms and conditions of the different places